Sidi Men's Trace 2 Mountain Bike MTB Cycling Shoes Sage Green EU 47 / US 11.9

SHIPPING POLICY

We ship most orders from our warehouse in Southern California Monday-Friday and tracking information will be emailed to you. If you do not receive a tracking number, please check your junk/spam folder prior to contacting us. All orders paid using PayPal will only be shipped to confirmed addresses as required by Paypal’s Protection Policies.

In cases where multiple items are ordered, we may ship from multiple locations to save transit time in getting your order to you. Therefore, it may not be possible to bundle orders for combined shipping, unless you notify us that you agree to extend shipping times.

Will Call Pickup:

We cannot accept PayPal as a form of payment for physical Will Call Pickups since Paypal requires tracking numbers to qualify for Paypal’s Protection Policy.

P.O Boxes / Military APO and FPO/ Hawaii and Alaska / US Territories:

We ship to these addresses using United States Postal Service (USPS) unless you request another method (which may increase the shipping cost).

Signature Required:

All orders over $249.99 USD will be shipped signature required, as per PayPal’s Protection Policies. All packages shipped to multi-unit structures such as businesses, apartments, duplexes, etc. will also require a signature confirmation for delivery.

Lost or Damaged Items:

In the rare event that your package is lost or damaged, please proceed according to the following protocol: If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a trace on the shipment. NOTE: USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost.

If the package is visibly damaged upon delivery, (Note: Only open the package in the presence of the carrier). Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damaged package. After contacting the carrier, contact us immediately to begin an insurance claim. Please include your full name, address, phone number, and eBay item number with your notification.

Failure to report loss or damage in a timely manner may result in denial of the claim. You have up to 5 days after receipt of goods to notify us if the item is damaged and/or incorrect.

Once an insurance claim is approved, we will replace the item in question or issue a refund for the value of the claim if the items cannot be replaced.

International Shipping Policy:

All International Shipments are sent via United States Postal Service (USPS) Priority Mail International (except Mexico which is by Fedex International). The purchase price of the items will be stated on the customs form according to federal law. This also assures accurate valuation for insurance claims in case the item is lost or damaged.

All International shipments are sent from our California warehouse only and may require additional days to consolidate to this location.

You may be subject to import duties and taxes and we cannot be held liable for any charges and/or any delays caused by customs within your country. We have no control over this and you would need to contact your local customs to find what, if any, charges/delays there may be. When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

TAX

Sales tax is assessed to each order shipped to a California address as per state law.

RETURN/EXCHANGE POLICY

We do not allow returns and exchanges on item(s) unless stated otherwise in the respective listing. You must obtain a Return Authorization Number prior to returning any merchandise.

Note: Any items returned without prior approval will be refused.

Note: Any shipped orders REFUSED or UNDELIVERED to the customer and returned to our location will be assessed a 20% restocking fee and the freight charge.

PAYMENT INFORMATION

Payment must be completed at time of ordering.

We accept the following payment methods:

– PayPal

– MasterCard, Visa, American Express, Discover via PayPal

ABOUT US

We began over 20 years ago specializing in safety gear and helmets, under Bell Helmets North America. Today, we stock every major brand of helmet available in North America and have grown to represent many other extreme sports related brands as well. We also offer a wide array of specialty retail items such as Oakley, Vestal Watches, VonZipper Sunglasses, AGV Valentino Rossi Helmets, Sidi Boots, and Nolan N-COM Communications to name a few items. With a giant warehouse / showroom, and over 20 employees, we are a destination location due to the sheer volume of items we stock. Customer service is very important to us as well as our eBay Ratings. We retail through multiple channels and in the rare event that a problem arises with any order, please work directly with our staff to resolve any issues prior to leaving feedback. We are here to work for you, our valued customer. If you have any questions or concerns, please contact us! Thank you for shopping with us as we strive to be the number one source for all your motorsport needs!

Address: 2650 E 28th Street / Signal Hill, CA 90755

Store Hours: Mon-Fri: 10am-5pm (Pacific Standard Time) and Sat: 10am-3pm (Pacific Standard Time) / Sunday: CLOSED

FREQUENTLY ASKED QUESTIONS

Any Additional Questions or Information: If you cannot find any of the answers to your questions here, please email us and include the eBay item number, your daytime phone number, and first and last name.

When contacting us, please note that we are located in California and operate on Pacific Standard Time. We are open M-F 10AM-6PM (PST) and Saturday from 10AM-4PM (PST). We are Closed Sundays and National Holidays.

Item not available: In the rare event an item is not available, we will contact you to resolve this issue.